TERMS AND CONDITIONS

Last updated: 27th July 2026

These Terms and Conditions govern your access to and use of the Beauxmed website and your purchase of products from us. Please read them carefully before placing an order.

By accessing our website, creating an account, placing an order or purchasing any product from us, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. Business identity

This website and the Beauxmed online store are operated by:

Business name: Beauxmed Trade
Business registration number: 202603053721 (JR0187890-K)
Business address: 122A, JALAN BATU UNJUR 1 TAMAN BAYU PERDANA KLANG, 41200 KLANG, SELANGOR
Telephone number:+601116689894
Email: beauxmed88@gmail.com
Website: www.beauxmed.com

In these Terms and Conditions, “Beauxmed”, “Beauxmed Trade”, “we”, “us” and “our” refer to the business identified above.

“You”, “your” and “customer” refer to the person accessing the website or purchasing products from us.

2. Application of these Terms

These Terms apply to purchases made directly through our website.

Purchases made through third-party marketplaces, including TikTok Shop, Shopee or other platforms, may also be subject to the applicable platform’s policies and procedures. Where there is a conflict, mandatory Malaysian law will prevail, followed by any applicable marketplace rules and these Terms, as appropriate.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or protection that cannot lawfully be excluded under Malaysian law.

3. Eligibility to purchase

You may place an order only if you:

1. are at least 18 years old or otherwise have the legal capacity to enter into a binding contract;
2. provide accurate, current and complete information;
3. are authorised to use the payment method selected; and
4. are purchasing for lawful purposes.

A person below 18 years old may use the website or purchase products only with the involvement and consent of a parent or legal guardian.

Unless we approve otherwise in writing, products purchased through our retail website are intended for personal use and not for unauthorised resale or commercial redistribution.

4. Customer accounts

You may be required to create an account to access certain website features.

You are responsible for:

1. keeping your account information accurate and updated;
2. maintaining the confidentiality of your password and login credentials;
3. restricting unauthorised access to your account; and
4. informing us promptly if you suspect unauthorised account activity.

Activities carried out through your account may be treated as authorised by you unless you have previously informed us that your account has been compromised.

We may suspend or restrict an account where we reasonably suspect fraud, unauthorised use, misuse of promotions, unlawful conduct, repeated payment disputes or a breach of these Terms.

5. Product information

We take reasonable care to describe and display our products accurately. Product descriptions may include information concerning ingredients, functions, directions, size, volume, weight, packaging and intended cosmetic benefits.

However:

1. product photographs are for illustration and presentation purposes;
2. colours may appear differently depending on screen settings and lighting;
3. measurements and weights may be subject to reasonable manufacturing tolerances;
4. packaging, labels or accessories may be updated without notice, provided that the essential product is not materially different; and
5. minor packaging variations that do not affect the product’s identity, safety, quantity or intended use will not normally constitute a defect.

Customers must review the product description, ingredients, directions, warnings and suitability information before purchasing and using a product.

6. Cosmetic-use disclaimer

Beauxmed skincare and cosmetic products are intended for external cosmetic use only, unless the product label expressly states otherwise.

Our products and website content are not intended to:

1. diagnose, treat, cure or prevent any disease or medical condition;
2. replace medical examination, diagnosis or treatment;
3. provide personalised medical or dermatological advice; or
4. guarantee a particular cosmetic result.

Results may vary depending on the individual’s skin condition, age, lifestyle, environment, frequency of use, method of application and other factors.

Customers should:

1. read and follow all product instructions;
2. review the full ingredient list before use;
3. perform a patch test before first use, particularly where the customer has sensitive skin or a history of allergies;
4. avoid using the product on broken, irritated or infected skin unless the label expressly permits it;
5. avoid contact with the eyes unless the product is intended for that area;
6. stop using the product if irritation, swelling, discomfort or an adverse reaction occurs; and
7. seek appropriate medical advice where symptoms are serious, persistent or unusual.

Customers who are pregnant, breastfeeding, undergoing medical treatment, using prescription skin products or experiencing an existing skin condition should obtain advice from an appropriately qualified healthcare professional where necessary.

Nothing in this section excludes liability arising from a defective or unsafe product or any liability that cannot legally be excluded.

7. Prices and currency

All prices displayed on our website are stated in Malaysian Ringgit (MYR/RM) unless expressly stated otherwise.

The total amount payable will normally be displayed at checkout and may include:

1. the product price;
2. delivery or courier charges;
3. applicable taxes, where relevant; and
4. any other charge disclosed before you confirm the order.

Prices may change from time to time. A price change will not affect an order that we have already accepted, except where permitted by law or where an obvious pricing error has occurred.

8. Payment methods

We may accept payment through:

1. payment methods made available through HitPay;
2. online banking or other payment channels supported by HitPay;
3. direct bank transfer; and
4. any other payment method displayed at checkout.

Payments processed through HitPay or another payment provider may also be subject to that provider’s terms, privacy notice, security checks and processing procedures.

For bank transfers:

1. payment must be made to the bank account stated in our payment instructions;
2. the correct order number or payment reference should be included;
3. an order may remain unpaid or pending until cleared funds are received and verified;
4. proof of transfer does not by itself confirm that payment has cleared;
5. stock may not be reserved until payment has been received; and
6. we may cancel an unpaid order if payment is not received within the period stated in our instructions.

You must not make payment using an account, card or payment instrument that you are not authorised to use.

We may conduct reasonable verification checks and may delay, reject or cancel a transaction where fraud, unauthorised payment or suspicious activity is reasonably suspected.

9. Placing an order

Before submitting an order, you are responsible for checking:

1. the selected products and quantities;
2. your name, email address and telephone number;
3. your billing and delivery addresses;
4. your chosen payment method;
5. applicable delivery charges; and
6. the final total payable.

The website will provide an opportunity to review or correct information before the order is submitted.

If you discover an error after submitting the order, contact us immediately at beauxmed88@gmail.com. We will make reasonable efforts to correct the error, but changes may not be possible once the order has been packed or dispatched.

10. When an order is accepted

Submitting an order constitutes an offer by you to purchase the selected products.

An automated order confirmation, payment confirmation or order number only confirms that we have received your order. It does not necessarily mean that the order has been accepted.

A binding sales contract is formed when we:

1. send you a dispatch or shipping confirmation;
2. expressly confirm in writing that the order has been accepted; or
3. dispatch the products,

whichever occurs first.

We reserve the right to reject or cancel an order before acceptance, including where:

1. payment has not been received or authorised;
2. a product is unavailable;
3. a pricing or product information error has occurred;
4. delivery cannot reasonably be made to the address provided;
5. purchase limits have been exceeded;
6. misuse of a coupon, promotion or customer account is suspected;
7. fraud or unauthorised activity is suspected; or
8. accepting the order would breach a law, regulatory requirement or third-party restriction.

Where we cancel a fully paid order before acceptance, the amount paid will be refunded.

11. Stock availability

All products are subject to availability.

Adding an item to a shopping cart does not reserve that item. Stock may be allocated only after payment has cleared or the order has been accepted.

If a product becomes unavailable after an order is placed, we may:

1. contact you to offer a suitable replacement;
2. offer to wait for restocking, where appropriate;
3. remove the unavailable item and refund the amount paid for it; or
4. cancel and refund the affected order.

We will not substitute a product without your agreement where the replacement is materially different.

12. Incorrect pricing and website errors

We take reasonable steps to ensure that prices, descriptions, promotions and availability information are accurate. Nevertheless, typographical, technical, system or administrative errors may occasionally occur.

Where an error is discovered before the order has been accepted, we may:

1. correct the information;
2. inform you of the correct price or product details;
3. invite you to confirm the order using the corrected information; or
4. cancel the affected order and refund any payment received.

If the correct price is lower, we may charge the lower amount.

If the correct price is higher, we will not charge the additional amount without your agreement.

Where an order has already been accepted, the matter will be handled reasonably and in accordance with applicable Malaysian law. Nothing in this section permits us to avoid obligations that cannot lawfully be excluded.

13. Customer-requested cancellation

You may request cancellation by contacting beauxmed88@gmail.com and providing your order number.

We will try to accommodate a cancellation request where the order has not been packed or dispatched. Cancellation is not guaranteed once fulfilment or shipping arrangements have begun.

Once an order has been dispatched, it may not normally be cancelled. Any request concerning the products must instead be handled under the applicable return, defective-product or refund provisions.

Refusing to accept delivery does not automatically cancel an order and may result in additional return or re-delivery charges where the refusal is not caused by our error.

14. Cancellation by Beauxmed

We may cancel all or part of an order where:

1. an item is unavailable;
2. payment fails or is reversed;
3. incorrect or incomplete customer information prevents fulfilment;
4. an obvious pricing or listing error has occurred;
5. fraud, abuse or unauthorised activity is suspected;
6. a promotion has been used contrary to its terms;
7. the quantity ordered is inconsistent with reasonable personal use;
8. the order cannot lawfully be supplied; or
9. circumstances beyond our reasonable control prevent fulfilment.

Where we cancel an order after receiving valid payment, we will refund the amount paid for the cancelled item or order.

15. Shipping coverage

We currently deliver to eligible addresses in:

1. West Malaysia or Peninsular Malaysia; and
2. East Malaysia, including eligible areas in Sabah, Sarawak and Labuan.

Availability, delivery charges and delivery estimates may differ between West and East Malaysia and between urban, rural and remote areas.

Any delivery restriction will be displayed at checkout or communicated after the order is reviewed.

16. Couriers

Orders may be delivered by:

1. J&T Express; or
2. another courier, logistics provider or fulfilment partner appointed by Beauxmed.

We may select or change the courier based on destination, parcel size, service availability, operational requirements and delivery efficiency.

Where tracking is available, tracking information will be sent to the email address, telephone number or customer account connected to the order.

The customer is responsible for monitoring tracking information and making reasonable arrangements to receive the parcel.

17. Processing and delivery estimates

Order-processing and estimated delivery times will be stated on the website, at checkout, in the shipping information or in the order confirmation.

Delivery estimates begin after:

1. payment has been received and verified;
2. the order has been accepted; and
3. any necessary customer verification has been completed.

Business days generally exclude Saturdays, Sundays and Malaysian public holidays unless otherwise stated.

Delivery dates are estimates and not guaranteed deadlines. East Malaysia, remote areas, peak-sale periods and public-holiday periods may require additional time.

18. Delivery delays

Delivery may be delayed by circumstances including:

1. courier disruption;
2. severe weather or flooding;
3. road closures or transport interruption;
4. public holidays or peak-sale periods;
5. customs, aviation or port disruption affecting East Malaysia;
6. incomplete or incorrect delivery information;
7. failure to contact the recipient;
8. security or fraud verification;
9. government restrictions;
10. system outages; or
11. other events outside our reasonable control.

We will take reasonable steps to assist with a delayed shipment. However, subject to applicable law, we are not responsible for delays caused solely by events outside our reasonable control.

A delay does not automatically entitle the customer to compensation beyond any remedy required under applicable law.

19. Incorrect or incomplete addresses

You must provide a complete and accurate delivery address, including the correct postcode, unit number, building name and contact number.

Contact us immediately if an address correction is required. We cannot guarantee that an address can be changed after dispatch.

Where a delivery fails because of information supplied by the customer:

1. the courier may return the parcel to us;
2. the customer may be required to pay reasonable re-delivery charges;
3. original delivery charges may not be refundable; and
4. reasonable costs charged to us for the failed delivery or return may be deducted from any discretionary refund, to the extent permitted by law.

We are not responsible for a parcel delivered to the address supplied by the customer unless the courier has delivered it incorrectly or another failure for which we are responsible has occurred.

20. Receipt and inspection of products

You should inspect the parcel and products as soon as reasonably possible after delivery.

For faster investigation, please notify us within three calendar days after delivery if:

1. the product is damaged;
2. the product appears defective;
3. the wrong product was delivered;
4. an item is missing;
5. the product seal appears compromised; or
6. the quantity differs from the order.

The three-day notification period allows us to investigate promptly with the courier and fulfilment team. It does not exclude or reduce any right that cannot legally be excluded under Malaysian law.

You should retain:

1. the delivery packaging;
2. the courier label;
3. the product packaging;
4. the product and its contents; and
5. photographs or videos showing the condition received.

We may request reasonable evidence to assess the claim. The absence of an unboxing video will not automatically remove a statutory right, although clear evidence may help us investigate the matter.

21. Damaged, defective, missing or incorrect goods

To report a problem, email beauxmed88@gmail.com with:

1. your name;
2. your order number;
3. a description of the problem;
4. photographs or videos of the parcel and product;
5. a photograph of the courier label; and
6. any batch number or expiry information requested.

Please do not discard, extensively use or alter the affected product while the matter is being investigated.

After reviewing the claim, we may provide an appropriate remedy, which may include:

1. replacement of the affected product;
2. re-delivery of a missing item;
3. refund of the affected product;
4. partial refund, where appropriate and agreed; or
5. another remedy available under applicable law.

Where the goods are materially different from what was ordered or contain a qualifying defect, Beauxmed will bear the reasonable cost of return or re-delivery as required by applicable law.

Minor damage to the external courier box that does not affect the product, seal, quantity, safety or usability will not necessarily constitute product damage.

22. Opened skincare and hygiene-sensitive products

Due to hygiene, contamination and safety considerations, we do not accept change-of-mind returns for skincare or cosmetic products where:

1. the security seal has been broken;
2. the packaging has been opened;
3. the product has been used or tested;
4. the product has been contaminated;
5. parts of a kit or bundle are missing; or
6. the product is no longer in a resaleable condition.

This restriction does not apply where the product is defective, unsafe, materially different from its description, incorrectly supplied or otherwise subject to a remedy that cannot be excluded under Malaysian law.

Opening a product only to discover a concealed defect will not automatically remove a valid consumer claim.

23. Change-of-mind returns

Unless a specific promotion or written policy states otherwise, Beauxmed does not provide an automatic return or refund merely because a customer:

1. changes their mind;
2. no longer wants the product;
3. ordered the wrong product or quantity;
4. dislikes the fragrance, texture, colour or personal experience;
5. experiences no particular cosmetic result;
6. finds the product unsuitable due to an undisclosed personal preference; or
7. purchases the product elsewhere at a different price.

At our discretion, we may approve a return of an unopened, unused and fully sealed product. Where a discretionary change-of-mind return is approved:

1. prior written approval is required;
2. the product must be returned in its original condition;
3. the customer will normally bear the return cost;
4. original delivery charges will not normally be refunded; and
5. the refund may be reduced by any lawful and reasonable direct cost caused by the return.

24. Return procedure

Do not send a product back without first contacting us.

Approved returns must:

1. be sent using the return instructions provided by Beauxmed;
2. include the order number and customer details;
3. be securely packed;
4. include all relevant product components, accessories and free gifts where required; and
5. be sent within the period stated in our approval.

We are not responsible for a return lost or damaged because it was inadequately packed or sent contrary to our instructions, except to the extent that the loss was caused by us or our appointed return service.

We may inspect returned products before approving a replacement or refund.

25. Refund processing

Approved refunds will normally be initiated within seven business days after:

1. the claim has been approved;
2. any required returned product has been received and inspected; and
3. the refund information has been verified.

The time taken for the refunded amount to appear may depend on HitPay, the customer’s bank, card issuer or payment provider.

Where possible, refunds will be made through the original payment method.

For bank-transfer refunds, we may require:

1. the account holder’s name;
2. bank name;
3. account number;
4. proof that the account belongs to the customer or original payer; and
5. any additional information reasonably required to prevent fraud.

Delivery charges will normally be refunded only where the return or cancellation results from our error, defective goods, materially incorrect goods or another situation where the law requires delivery costs to be refunded.

Where only part of an order is affected, the refund will be limited to the amount actually paid for the affected item and any applicable delivery charge.

A refund will not be replaced with store credit unless the customer agrees or store credit is provided as an additional goodwill remedy.

26. Promotions and coupons

Promotions, discounts and coupon codes may be subject to separate terms displayed with the relevant offer.

Unless otherwise stated:

1. promotions are valid only during the stated period;
2. promotions are subject to actual stock availability;
3. coupon codes have no cash value;
4. only one coupon may be used per order;
5. coupons cannot be applied retrospectively;
6. discounts may not be combined;
7. minimum-spend and product exclusions may apply;
8. promotional quantities may be limited per customer, account, address, telephone number or payment method; and
9. orders involving misuse, duplication, manipulation or unauthorised distribution of coupon codes may be cancelled.

We may correct or withdraw a promotion affected by a genuine technical or administrative error, subject to accepted orders and applicable law.

27. Bundles, sets and free gifts

Bundle prices apply only when the products are purchased together as the stated bundle.

Where a customer seeks a discretionary return of a bundle, all products, accessories and free gifts included in that bundle must normally be returned unopened and complete.

Where only one item in a bundle is defective, damaged or incorrectly supplied, we may provide a remedy for the affected item without requiring the entire bundle to be returned, where reasonable.

Any refund relating to a bundle will be based on:

1. the actual bundle price paid;
2. the proportional or allocated value of the affected product;
3. the discount received; and
4. the nature of the problem.

Where a returned order causes the customer to no longer qualify for a promotion, bundle discount or free gift, the refund may be recalculated to reflect the promotion’s original terms, except where the return results from our fault or where such recalculation is prohibited by law.

A free gift is not exchangeable for cash. If the main purchase is validly cancelled or returned, the free gift may also need to be returned unless we agree otherwise.

28. Intellectual property

All intellectual property displayed on the website belongs to Beauxmed Trade or is used with the permission of the relevant owner.

This includes:

1. the Beauxmed name and logo;
2. product names and packaging designs;
3. photographs and videos;
4. website layout and graphics;
5. product descriptions;
6. written content;
7. educational materials;
8. advertisements; and
9. other branding or promotional materials.

You may access the website for personal, non-commercial shopping purposes.

You must not, without prior written permission:

1. reproduce or republish our content;
2. use our photographs or videos for commercial purposes;
3. copy our product descriptions;
4. modify or remove intellectual-property notices;
5. create misleading advertisements using our brand;
6. register confusingly similar names, accounts or domains; or
7. represent yourself as an authorised Beauxmed distributor, agent or representative.

29. Website use

You must not use the website:

1. for unlawful or fraudulent purposes;
2. to interfere with its security or operation;
3. to introduce malware or harmful code;
4. to scrape, harvest or extract data without permission;
5. to impersonate another person;
6. to submit false information;
7. to interfere with another customer’s use;
8. to conduct payment fraud or chargeback abuse; or
9. to misuse promotions, accounts or ordering systems.

We may restrict access, cancel affected orders or take appropriate action where these requirements are breached.

30. Third-party services and links

The website may contain links to or integrate with third-party services, including HitPay, banks, couriers, social media platforms and marketplace platforms.

We do not control the independent websites, systems, policies or availability of those third parties.

Your use of a third-party service may be subject to separate terms and privacy notices. However, using a third-party provider does not remove any obligation that Beauxmed has under applicable Malaysian law.

31. Limitation of liability

To the fullest extent permitted by law, Beauxmed will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products, including loss of profit, business opportunity, reputation or data, where such losses were not reasonably foreseeable or were not directly caused by our breach.

Subject to rights and liabilities that cannot be excluded, our total liability relating to a particular order will not exceed the total amount paid to Beauxmed for the product or order giving rise to the claim.

We will not be responsible for loss caused by:

1. use of a product contrary to its directions or warnings;
2. failure to review the ingredient list;
3. an individual sensitivity or allergy that was not caused by a product defect or our negligence;
4. improper storage or handling after delivery;
5. alteration, contamination or misuse of the product;
6. inaccurate information supplied by the customer;
7. an unauthorised third-party seller;
8. an event outside our reasonable control; or
9. reliance on general website information as personalised medical advice.

Nothing in these Terms excludes or restricts liability for:

1. fraud or fraudulent misrepresentation;
2. wilful misconduct;
3. death or personal injury caused by negligence where liability cannot be excluded;
4. defective-product liability that cannot lawfully be excluded;
5. statutory consumer guarantees or remedies; or
6. any other liability that Malaysian law does not permit us to exclude.

32. Events beyond our control

We will not be responsible for a failure or delay caused by an event beyond our reasonable control, including natural disasters, floods, fires, epidemics, government action, transport disruption, courier interruption, labour disputes, utility failures, internet outages, cyber incidents or supply-chain disruption.

Where such an event affects an accepted order, we will take reasonable steps to:

1. inform affected customers;
2. reduce the delay or disruption;
3. provide a revised estimate where possible; or
4. cancel and refund an order that cannot reasonably be fulfilled.

33. Privacy and personal information

Personal information collected through the website will be handled according to our Privacy Policy and applicable Malaysian data-protection requirements.

The Privacy Policy should be read together with these Terms and Conditions.

34. Changes to these Terms

We may update these Terms from time to time to reflect changes in:

1. our business operations;
2. payment or delivery methods;
3. website features;
4. applicable laws or regulations; or
5. product and customer-service practices.

The revised Terms will be published with an updated effective date.

Changes will not normally affect an order that was already accepted before the revised Terms took effect, unless the change is required by law or agreed with the customer.

35. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

36. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

Any waiver must be given expressly and in writing.

37. Governing law and disputes

These Terms and all purchases from Beauxmed Trade are governed by the laws of Malaysia.

Customers should first contact us at beauxmed88@gmail.com so that we have a reasonable opportunity to investigate and resolve the matter.

If a dispute cannot be resolved directly, the parties may refer the matter to an appropriate Malaysian court, consumer tribunal, regulator or dispute-resolution body having jurisdiction.

Nothing in these Terms prevents a customer from exercising a right to lodge a complaint or claim with an authority or tribunal available under Malaysian law.

38. Contact us

For order enquiries, cancellations, returns, complaints or questions concerning these Terms, contact:

Beauxmed Trade
Email: beauxmed88@gmail.com
Telephone: +601116689894
Business address: 122A, JALAN BATU UNJUR 1 TAMAN BAYU PERDANA KLANG, 41200 KLANG, SELANGOR
Website: www.beauxmed.com

Please include your order number in all order-related communications.