Return and Refund Policy

Last updated: 27th July 2026

Thank you for shopping with Beauxmed Trade. We take care to ensure that every order is checked and packed properly before dispatch.

This policy applies to purchases made directly through the Beauxmed website.

1. Reporting period

Customers should inspect their parcel promptly after delivery.

Any damaged, defective, leaking, incomplete or incorrectly supplied product should be reported to us within three calendar days from the recorded delivery date.

Please contact:

Email: beauxmed88@gmail.com
WhatsApp: +6011 1668 9894

Please include your order number when contacting us.

The three-day reporting period is our standard procedure for investigating delivery-related problems. It does not exclude any rights or remedies available under applicable Malaysian consumer law.

2. Items eligible for review

A return, replacement or refund request may be considered when:

• The wrong product was delivered.
• The product arrived damaged, broken or leaking.
• The order is missing an item.
• The product has a manufacturing defect.
• The product is expired upon delivery.
• The product received is materially different from its website description.
• The parcel was damaged during delivery and this affected the product inside.

Each request will be assessed based on the circumstances and supporting evidence provided.

3. Evidence required

To help us review the request, please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the affected product.
• Photographs of the outer parcel and courier label.
• Photographs showing the batch number and expiry date, where applicable.
• An unboxing video, when available.

Please keep the product, packaging, accessories and complimentary items until the request has been resolved.

Do not discard or return any item before receiving instructions from Beauxmed.

4. Non-returnable items

For hygiene, safety and quality-control reasons, we generally do not accept returns for:

• Change of mind.
• Accidental orders or incorrect products selected by the customer.
• Products that the customer no longer wants.
• Opened, used or partially used skincare, cosmetic or personal-care products.
• Products damaged through misuse, incorrect storage or failure to follow usage instructions.
• Minor differences in product colour, packaging or appearance that do not affect safety, quality or use.
• Individual preferences relating to scent, texture or consistency.
• Products purchased from other retailers, marketplaces or unauthorised sellers.
• Free gifts, samples or promotional items returned separately from the qualifying purchase.

These exclusions do not apply where the product is defective, unsafe, incorrectly supplied or otherwise protected under applicable law.

5. Skin sensitivity and individual reactions

Skincare results and tolerance can vary between individuals.

A return or refund will not normally be offered solely because a product is unsuitable for an individual’s personal preference or skin type when the product is not defective.

Customers should review the ingredient list and perform an appropriate patch test before full application, particularly when they have sensitive skin or known allergies.

Stop using the product if irritation occurs. Serious or persistent reactions should be assessed by an appropriate healthcare professional.

Safety-related complaints will be reviewed individually, and we may request product photographs, batch information and other relevant details.

6. Approval and available resolution

After reviewing the request, Beauxmed may offer one or more of the following, depending on the circumstances:

• Replacement of the affected product.
• Replacement of a missing or incorrect item.
• A full refund.
• A partial refund.
• Store credit, with the customer’s agreement.
• Another appropriate remedy required under applicable law.

A refund or replacement is not automatically approved merely because a request has been submitted.

7. Returning an approved item

When a physical return is required, we will provide:

• Return instructions.
• The approved return address.
• The return deadline.
• Information on who is responsible for return-delivery costs.

The item must be securely packed to prevent further damage.

Unauthorised returns or parcels sent without prior approval may not be accepted.

8. Return-delivery costs

When the return is caused by an incorrect, damaged or defective product supplied by Beauxmed, Beauxmed will arrange or reimburse reasonable return-delivery costs where appropriate.

When a discretionary return is approved for a reason not caused by Beauxmed, the customer may be responsible for the return-delivery cost.

Original delivery charges are generally non-refundable unless:

• The complete order is rejected for a valid fault.
• The wrong order was supplied.
• Applicable law requires the delivery charge to be refunded.

9. Refund processing

Approved refunds will normally be issued to the original payment method.

Processing may take approximately 7–14 business days after approval and, where required, receipt and inspection of the returned product. The time taken for the refund to appear may also depend on the customer’s bank, card issuer or payment provider.

For manual bank-transfer orders, customers may be required to provide suitable bank-account details for the refund.

10. Bundles, promotional sets and free gifts

When returning a bundle or promotional set, all products included in the set may need to be returned.

If part of a bundle is retained, the refund may be recalculated based on the normal individual selling price of the retained products.

Any complimentary gift supplied with a qualifying purchase must also be returned when the entire qualifying purchase is refunded. The retail value of an unreturned gift may be deducted from the refund where permitted.

11. Order cancellations

Please contact us as soon as possible when you wish to cancel an order.

Orders may be cancelled before they are packed or handed to the courier. Once an order has been dispatched, it can no longer be cancelled and will be handled according to this Return and Refund Policy.

Payment-processing charges that cannot be recovered from the payment provider may be deducted only where clearly disclosed and legally permitted.

12. Refused, unclaimed or incorrectly addressed parcels

Customers are responsible for providing a complete and accurate delivery address and contact number.

When a parcel is returned because of:

• An incorrect or incomplete address.
• Failure to respond to the courier.
• Repeated failed delivery attempts.
• Refusal to accept the parcel without a valid product-related reason.

the customer may be required to pay the additional delivery cost before the order is resent.

Any approved refund may exclude delivery and return-to-sender costs where legally permitted.

13. Consumer rights

Nothing in this policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded under the Consumer Protection Act 1999 or other applicable Malaysian law.

14. Contact us

For return, replacement or refund requests, contact:

Beauxmed Trade
Email: beauxmed88@gmail.com
WhatsApp: +6011 1668 9894

Please include your order number, description of the issue and supporting photographs.