Shipping Policy

Last updated: 27 July 2026

This Shipping Policy explains how Beauxmed Trade (“Beauxmed”, “we”, “us” or “our”) processes and delivers orders placed through our website.

By placing an order with us, you agree to the terms of this Shipping Policy. This policy should be read together with our Terms and Conditions and Return and Refund Policy.

1. Shipping Coverage

We currently deliver to addresses within Malaysia, including:

• West Malaysia;
• Sabah;
• Sarawak; and
• the Federal Territory of Labuan.

Shipping to Singapore is not currently available unless expressly stated on our website. Singapore shipping rates and terms will be introduced separately once confirmed.

2. Malaysian Shipping Charges

Our standard shipping charges are calculated according to the total chargeable weight of the order.

West Malaysia

RM7 for every started 5 kg

This means:

• 0 kg to 5 kg: RM7
• More than 5 kg to 10 kg: RM14
• More than 10 kg to 15 kg: RM21

Sabah, Sarawak and Labuan

RM15 for every started 5 kg

This means:

• 0 kg to 5 kg: RM15
• More than 5 kg to 10 kg: RM30
• More than 10 kg to 15 kg: RM45

“Every started 5 kg” means that any part of an additional 5 kg weight block will be charged as a complete 5 kg block.

All shipping charges are stated in Malaysian Ringgit (MYR). The applicable shipping charge will be displayed during checkout before the customer confirms payment.

Promotional free-shipping offers, discount vouchers or special campaign rates may be subject to additional conditions stated during the relevant promotion.

3. Order Processing Time

Orders are normally processed within one to three business days after payment has been successfully received and confirmed.

Business days exclude Saturdays, Sundays and Malaysian public holidays. Orders placed during weekends, public holidays, major campaigns, product launches or high-order periods may require additional processing time.

Orders containing pre-order, back-order or specially identified items will be processed according to the estimated availability period stated on the relevant product page.

Processing time refers to the time required to prepare and hand the order to the courier. It does not include the courier’s transit or delivery time.

4. Courier Service

Orders will normally be delivered using J&T Express or another courier appointed by Beauxmed.

We may select or change the appointed courier according to the delivery destination, parcel size, parcel weight, courier availability, operational requirements or other reasonable considerations.

A request for a particular courier is not guaranteed unless expressly agreed by us in writing before dispatch.

5. Tracking Information

Once an order has been packed and handed to the courier, tracking information will normally be sent to the customer through email, the customer’s website account, WhatsApp or another available communication channel.

Tracking information may take some time to become active after the parcel has been collected or scanned by the courier.

Customers are responsible for checking the tracking status and responding promptly to any communication or delivery attempt from the courier.

6. Delivery Time and Delays

Any delivery period displayed on our website, checkout page, tracking page or courier platform is an estimate only and is not a guaranteed delivery date.

Delivery may be affected by circumstances including:

• the customer’s location;
• courier capacity or operational disruptions;
• severe weather;
• floods or other natural events;
• road closures;
• public holidays;
• festive or promotional periods;
• security restrictions;
• inaccurate delivery information;
• unsuccessful delivery attempts; or
• other circumstances beyond our reasonable control.

We are not responsible for delays caused solely by circumstances beyond our reasonable control. However, we will provide reasonable assistance by following up with the courier where a parcel is significantly delayed, lost or otherwise affected.

Nothing in this Shipping Policy excludes or restricts any right or remedy available to a consumer under applicable Malaysian law.

7. Customer’s Delivery Information

Customers must provide complete and accurate delivery information when placing an order, including:

• recipient’s full name;
• complete delivery address;
• postcode;
• state;
• valid Malaysian telephone number; and
• any necessary unit, building, floor or access information.

Customers should review all delivery information carefully before confirming an order.

If an address correction is required, the customer must contact us as soon as possible at beauxmed88@gmail.com. We cannot guarantee that an address can be changed after an order has been packed, processed or handed to the courier.

8. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer provided an incorrect, incomplete or outdated address, the customer may be required to pay:

• address-correction or rerouting charges;
• return-to-sender charges; and
• any applicable redelivery charges.

We are not responsible for delivery failure or loss caused by inaccurate information supplied by the customer, except to the extent that the matter was caused or contributed to by an error made by us or our appointed courier.

If the error was caused by Beauxmed, we will arrange an appropriate correction, redelivery, replacement or refund without charging the customer additional shipping costs.

9. Delivery Attempts

Customers must ensure that someone is available to receive the parcel or that suitable delivery arrangements have been made with the courier.

The appointed courier may contact the recipient, leave a delivery notice, arrange another delivery attempt, place the parcel at an agreed safe location or require collection from a designated service point, depending on the courier’s procedures.

Customers must respond promptly to the courier’s calls, messages or delivery notices.

10. Failed Delivery and Returned Parcels

A parcel may be returned to us for reasons including:

• the recipient was unavailable;
• repeated delivery attempts were unsuccessful;
• the customer refused delivery without a valid reason;
• the parcel was not collected within the courier’s collection period;
• the address was incorrect or incomplete;
• the telephone number was invalid or unreachable; or
• access to the delivery location was not possible.

Once a returned parcel has been received and inspected by us, the customer may request redelivery. Redelivery will normally be arranged only after the customer pays the applicable return and redelivery charges.

Where the customer requests a refund instead of redelivery, any refund will be handled according to our Return and Refund Policy. To the extent permitted by Malaysian law, actual outbound shipping, return shipping or courier charges may be deducted where the failed delivery was caused by the customer.

No return or redelivery charge will be imposed where the failed delivery was caused by our error, the courier’s error or another matter for which we are legally responsible.

11. Refused Parcels

Refusing a parcel does not automatically cancel the order or entitle the customer to a full refund.

Where a parcel is refused without a valid reason, it will be treated as a failed delivery and returned-parcel case. Any refund, if applicable, will be assessed after the parcel has been returned to and inspected by us.

Opened, used, damaged or unsealed skincare and personal-care products may not qualify for return because of hygiene, health and product-integrity considerations, except where the product is defective, damaged, incorrectly supplied or otherwise required to be accepted under Malaysian law.

12. Lost or Damaged Parcels

Customers should inspect the parcel as soon as reasonably possible after delivery.

If a parcel appears damaged, tampered with, incomplete or contains an incorrect item, the customer should contact us promptly at beauxmed88@gmail.com and provide:

• the order number;
• tracking number;
• photographs or video of the external parcel;
• photographs of the courier label;
• photographs of the internal packaging; and
• photographs or video showing the affected product.

Customers should retain the parcel, packaging, courier label and affected products while the matter is being investigated.

We will review the matter and, where appropriate, assist with a courier claim, replacement, redelivery, store credit or refund in accordance with our Return and Refund Policy and applicable Malaysian law.

13. Order Changes and Cancellations

Customers must contact us immediately if they wish to change or cancel an order.

We may be unable to change or cancel an order after it has been processed, packed or handed to the courier.

Any approved cancellation or refund remains subject to our Terms and Conditions and Return and Refund Policy.

14. Shipping Promotions

Free shipping, discounted shipping and campaign shipping rates may be subject to:

• minimum spending requirements;
• selected products or bundles;
• selected destinations;
• maximum parcel weights;
• promotional periods; or
• other conditions disclosed during the promotion.

Unless expressly stated otherwise, promotional shipping benefits cannot be exchanged for cash and cannot be applied retrospectively to completed orders.

15. Singapore Shipping

Singapore delivery is not currently included in the shipping rates stated above.

Singapore orders will only be accepted after Singapore shipping has been officially enabled on our website and the applicable rates, delivery areas, customs responsibilities and other terms have been published.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in courier arrangements, shipping charges, operational requirements or applicable laws.

Any changes will apply prospectively from the date the revised policy is published. The shipping charge confirmed when the customer places an order will continue to apply to that order unless the customer agrees otherwise.

17. Governing Law and Consumer Rights

This Shipping Policy is governed by the laws of Malaysia.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right, remedy or liability that cannot lawfully be excluded or restricted under the Consumer Protection Act 1999 or any other applicable Malaysian law.

If any provision of this Shipping Policy is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

18. Contact Us

For shipping questions, delivery problems or address corrections, please contact:

Beauxmed Trade
Email: beauxmed88@gmail.com

Please include your order number and tracking number, where available, so that we can assist you efficiently.